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Claims

HOW TO REPORT A CLAIM

To report a claim, follow these 3 general steps

STEP 1

In case of an emergency call 24/7 Emergency Assistance Center as soon as possible. Failure to do that can decrease your insurance benefit.

STEP 2

Report your claim within 30 days by completing a claim form

STEP 3

Send all original bills within 90 days from the day of emergency (don’t forget to make your own copies).

Manulife

Claim Assistance:

1-877-878-0142 toll free
1-519-251-5166 collect call

Online Claim Submission:

For Online Claim Submission visit Manulife Travel

Mail all original documents to:

Manulife Financial Travel Insurance
c/o Active Care Management
P.O. Box 1237 Stn. A
Windsor, ON, N9A 6P8

Blue Cross

Claim Assistance:

1-800-387-2538 for Quebec
1-800-557-3907 for Ontario and Atlantic region

Online Claim Submission:

Submit your claims via the secure website: Can Assistance Policy Holder

Mail all original documents to:

Blue Cross – Claims
PO BOX 3888, Station B
Montreal, QC, H3B 3L7

Get a claim form online from: Can Assistance Policy Holder

Allianz Global Assistance

Claim Assistance:

1-800-869-6747 toll free
416-340-8809 collect call

Online Claim Submission:

For Online Claim Submission: Allianz Assistance Claims

Mail all original documents to:

Allianz Global Assistance Claims Department
P.O. Box 277
Waterloo, ON N2J 4A4 

TuGo

Claim Assistance:

1-800-663-0399 toll free Canada & USA
604-278-4108 collect call
001-800-514-9976 toll free from Mexico
800-663-00399 toll free worldwide

Online Claim Submission:

For Online Claim Submission visit TuGo Claims

Mail all original documents to:

Claims at TuGo
1200-6081 No. 3 Road
Richmond, BC, V6Y 2B2

Destination Travel Group

Claim Assistance:

1-833-532-2713 toll free
819-742-1096 collect call

Online Claim Submission:

Online Claim Submission: Destination Travel Claims 

Mail all original documents to:

Zurich Canada Travel Insurance
c/o Global Excel Management
73 Queen Street
Sherbrooke, QC, J1M 0C9
Email: assistance@globalexcel.com

GMS

Claim Assistance:

1-800-459-6604 toll free 
905-762-5196 collect call

Online Claim Submission:

For Online Claim Submission visit GMS Emergency Medical Claims

Mail all original documents to:

World Travel Protection 
901 King Street West, Suite 300
Toronto, ON, M5V 3H5 

 

21st Century Travel Insurance

Claim Assistance:

1-855-297-4379 toll free

Online Claim Submission:

For Online Claim Submission visit Manulife Travel

Mail all original documents to:

21st Century Travel Insurance
c/o Active Care Management
P.O. Box 1237, Stn. A
Windsor, ON, N9A 6P8

AwayCare
Travel Insurance

Claim Assistance:

1-833-268-0551 toll free
1-514-657-8654 collect call

Mail all original documents to:

Penfield Care, Inc
310-260 Hearst Way
Ottawa, Ontario, Canada K2L 3H1

All claim forms are available online at AwayCare Claim Forms

TruStone Health

Claim Assistance:

1-833-370-8777 toll free
416-814-7615 collect call

Online Claim Submission:

Send your claim forms by email to: claims@tridentassistance.com

Mail all original documents to:

Trident Global Assistance
21 Four Seasons Place
Etobicoke, ON M9B 0A6

Complains & Comments: Consult the policy
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