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Claims

CLAIMS:

To report a claim, follow these 3 general steps:
– STEP 1: In case of an emergency call 24/7 Emergency Assistance Center as soon as possible. Failure to do that can decrease your insurance benefit.
– STEP 2Report your claim within 30 days by completing a claim form.
– STEP 3Send all original bills within 90 days from the day of emergency (don’t forget to make your own copies).

MANULIFE
Emergency Assistance:1-877-878-0142 toll free Canada & USA; 519-251-5166 collect call. 
Claim Assistance: 1-877-878-0142 toll free Canada/U.S or 519-251-5166.
For Online Claim Submission visit manulife.acmtravel.ca
Mail all original documents to:
Manulife Financial Travel Insurance
c/o Active Care Management
P.O. Box 1237 Stn. A
Windsor, ON, N9A 6P8

21st CENTURY
Emergency Assistance: 1-877-882-2957 toll free Canada & USA; 519-251-7856 collect call
Claim Assistance: 1-855-297-4379 from 8:00AM to 8:00PM ET.
For Online Claim Submission visit manulife.acmtravel.ca
Mail all original documents to:
21st Century Visitors Claims
c/o Active Care Management
P.O. Box 1237, Stn. A
Windsor, ON, N9A 6P8

Allianz Global Assistance
Emergency Assistance: 1-800-995-1662 toll free Canada & USA; 416-340-0049 collect call
800-842-08420 or 00-800-842-08420 Toll Free Worldwide.
Claim Assistance: 1-800-869-6747 toll free or 416-340-8809 collect call.
For Online Claim Submission visit www.allianzassistanceclaims.ca
Mail all original documents to:
Allianz Global Assistance Claims Department 
P.O. Box 277
Waterloo, ON N2J 4A4 

TuGo
Emergency Assistance: 1-800-663-0399 toll free Canada & USA; 604-278-4108 collect call.
001-800-514-9976 toll free from Mexico; 800-663-00399 toll free worldwide.
Claim Assistance: 1-800-663-0399 toll free Canada & USA; 604-278-4108 collect call.
For Online Claim Submission visit www.tugo.com/claims
Mail all original documents to:
Claims at TuGo
1200-6081 No. 3 Road
Richmond, BC Canada V6Y 2B2 

BLUE CROSS
Emergency Assistance: 1-800-361-6068 toll free Canada & USA; 514-286-8411 collect call.
Claim Assistance: 1-800-387-2538 for Quebec; 1-800-557-3907 for Ontario and Atlantic region.

GMS
Emergency Assistance: 1-800-459-6604 toll free Canada & USA;  905-762-5196 collect call. Claim Assistance:1-800-459-6604 toll free Canada/U.S or 905-762-5196 collect call.For Online Claim Submission visit www.gms.ca/vtc-claims
Mail all original documents to:
World Travel Protection 
901 King Street West, Suite 300
Toronto, ON, M5V 3H5

Destination Travel Group
Emergency Assistance for Visitors to Canada: 1-833-886-1069 toll free Canada/USA; 519-945-1069collect call
Emergency Assistance for International Students: 1-833-886-1070 toll free Canada/USA; 519-945-1069 collect call
For Online Claim Submission visit manulife.acmtravel.ca
Mail all original documents to:
Active Care Management
PO Box 1237, Station A
Windsor, ON, N9A 6P8

COMPLAINTS AND COMMENTS:

Consult our complaints and comments management policy