CLAIMS:

To report a claim, follow these 3 general steps:
- STEP 1: In case of an emergency call 24/7 Emergency Assistance Center as soon as possible. Failure to do that can decrease your insurance benefit.
- STEP 2: Report your claim within 30 days by completing a claim form.
- STEP 3: Send all original bills within 90 days from the day of emergency (don't forget to make your own copies).

MANULIFE
Emergency Assistance:1-877-878-0142 toll free Canada & USA; 519-251-5166 collect call. 
Claim Assistance: 1-877-878-0142 toll free Canada/U.S or 519-251-5166.
For Online Claim Submission visit manulife.acmtravel.ca
Mail all original documents to:
Manulife Financial Travel Insurance
c/o Active Care Management
P.O. Box 1237 Stn. A
Windsor, ON, N9A 6P8

21st CENTURY
Emergency Assistance: 1-877-882-2957 toll free Canada & USA; 519-251-7856 collect call
Claim Assistance: 1-855-297-4379 from 8:00AM to 8:00PM ET.
For Online Claim Submission visit manulife.acmtravel.ca
Mail all original documents to:
21st Century Visitors Claims
c/o Active Care Management
P.O. Box 1237, Stn. A
Windsor, ON, N9A 6P8
21st Century Claim Form PDF

Allianz Global Assistance
Emergency Assistance: 1-800-995-1662 toll free Canada & USA; 416-340-0049 collect call
800-842-08420 or 00-800-842-08420 Toll Free Worldwide.
Claim Assistance: 1-800-869-6747 toll free or 416-340-8809 collect call.
For Online Claim Submission visit www.allianzassistanceclaims.ca
Mail all original documents to:
Allianz Global Assistance Claims Department 
P.O. Box 277
Waterloo, ON N2J 4A4 
Allianz Visitors Claim Form PDF
Allianz Inpatriate Claim Form PDF
Allianz International Student CLAIM FORM PDF

TuGo
Emergency Assistance: 1-800-663-0399 toll free Canada & USA; 604-278-4108 collect call.
001-800-514-9976 toll free from Mexico; 800-663-00399 toll free worldwide.
Claim Assistance: 1-800-663-0399 toll free Canada & USA; 604-278-4108 collect call.
For Online Claim Submission visit www.tugo.com/claims
Mail all original documents to:
Claims at TuGo
1200-6081 No. 3 Road
Richmond, BC Canada V6Y 2B2 

BLUE CROSS
Emergency Assistance: 1-800-361-6068 toll free Canada & USA; 514-286-8411 collect call.
Claim Assistance: 1-800-387-2538 for Quebec; 1-800-557-3907 for Ontario and Atlantic region.

GMS
Emergency Assistance: 1-800-459-6604 toll free Canada & USA;  905-762-5196 collect call. 
Claim Assistance:1-800-459-6604 toll free Canada/U.S or 905-762-5196 collect call.
For Online Claim Submission visit www.gms.ca/vtc-claims
Mail all original documents to:
Allianz Global Assistance 
P.O. Box 277
Waterloo, ON N2J 4A4 
GMS Claim Form PDF

Destination Travel Group
Emergency Assistance for Visitors to Canada: 1-833-886-1069 toll free Canada/USA; 519-945-1069 collect call
Emergency Assistance for International Students: 1-833-886-1070 toll free Canada/USA; 519-945-1069 collect call
For Online Claim Submission visit manulife.acmtravel.ca
Mail all original documents to:
Active Care Management
PO Box 1237, Station A
Windsor, ON, N9A 6P8
Destination Canada Claim Form PDF

COMPLAINTS AND COMMENTS:

Consult our complaints and comments management policy